SHIPPING & REFUND POLICY

SHIPPING & DELIVERY

AMONTA offers complimentary UK delivery on all ready-to-ship and bespoke jewellery orders.

Dispatch Times

Most AMONTA pieces are handmade or finished to order. Please allow 3–7 business days for your order to be prepared before dispatch. Bespoke and custom commissions will be dispatched once completed according to the agreed timeframe.

Delivery Times

UK deliveries are typically made within 1–5 working days after dispatch.

International deliveries usually arrive within 7–14 working days after dispatch, depending on destination and customs procedures.

Shipping costs for EU and international orders are calculated at checkout.

While every effort is made to ensure prompt delivery, delivery times are estimates only and cannot be guaranteed.

RETURNS & EXCHANGES

Ready-Made Pieces

You have the right to return eligible items within 14 days of receiving your order.

To initiate a return, please contact AMONTA within 14 days of delivery. Once your return has been approved, you will have an additional 14 days to return the item.

Returned items must be:

• Unused and unworn
• In original condition
• Returned in original packaging

Refunds will be processed once the item has been received and inspected.

Exchanges may be offered subject to availability.

For hygiene reasons, earrings cannot be returned unless faulty.

Made-to-Order & Bespoke Jewellery

Due to the personalised nature of bespoke, customised and made-to-order jewellery, these items are non-refundable and cannot be exchanged unless faulty, damaged, or incorrectly supplied.

Any faults or issues must be reported within 14 days of receiving the item.

Where a fault is confirmed, AMONTA will arrange a repair, replacement, or refund as appropriate.

INTERNATIONAL RETURNS

International customers are responsible for return shipping costs unless the item is faulty or supplied incorrectly.

Returned parcels should be clearly marked:

“Returned Goods – No Commercial Value”

AMONTA cannot reimburse customs charges arising from incorrect customs declarations.

FAULTY ITEMS

If a manufacturing fault occurs within six months of purchase under normal wear conditions, AMONTA will assess the item and, where appropriate, provide a repair, replacement, or refund.

This does not cover:

• Accidental damage
• Impact damage
• Improper storage
• Water exposure
• Chemical exposure
• Normal wear and tear
• Damage caused by misuse

Refunds for faulty items will be issued after inspection and confirmation of the fault.

YOUR STATUTORY RIGHTS

Nothing in this policy affects your statutory rights under UK consumer law.